You can access to hmvod service via smart phones, tablets, PC or smart TVs.
iPhone/iPad: Download hmvod App via App Store;
Android phones/tablets: Download hmvod App via Google Play;
PC: visit hmvod.hmv.com.hk with your Internet browser, e.g. Chrome;
Please note that you can use hmvod via different devices with the same login account.
Click “Sign Up” on hmvod service and fill in the required information. Enter your mobile phone number as login ID and we will send the password to your registered mobile number via SMS.
For customers subscribed via 1010 or csl, you may click the button “click for sign up” next to the 1010/csl logo.
For customers subscribed via 3HK, 3 Broadband, China Unicom, you will receive the password via SMS upon you completed the service subscription. You can use it to login our service directly.
Click "login" and then enter your Login ID and password. Login ID is your registered mobile phone number and the password has been sent to your mobile via SMS. Please see "Forgot/Reset Password" part if you forgot your password.
Once login, you can browse and select the movies／programs you want to watch. You can either join free for a month or monthly plan to join as a subscriber to tap and watch "VIP UNLIMITED" programs and extra credits to select "CREDIT" programs. After you selected a service plan and enter your payment details, you can start watching the movie anytime anywhere.
New member or existing member who hasn't join for free trial before.
The above is not applicable to customers subscribe via hmvod's telecom partners.
Add your payment details during sign up or process via clicking the button "Join Free For A Month" after login and you can enjoy one month free trial.
HK＄88 per month after your trial ends to join as a subscriber to tap and watch "VIP UNLIMITED" programs and extra credits to select "CREDIT" programs.
During each service cycle, you can tap and watch "VIP UNILIMITED" programs freely. And we will add extra 60 credits to you on each service cycle start day that you can rent at least 2 latest released "CREDIT" programs in HD within a month. Please stay tune to our website for the update.
Please make sure that you shall finish all remaining credits or it will be forfeited after end of a service cycle and cannot be refunded.
You will not be charged until after your free trial ends, e.g. you start the free trial on 1 Aug and you can enjoy the free trial till 30 Aug.
There is no commitments for customers who "join free for a month", you can cancel the service anytime. For customers who subscribe via paypal at website/Android app, you may go to "Termination" page of "My Account" at our web site to terminate your service. For customers who subscribe via iTunes at iOS app, please follow the termination instruction at Apple App Store to terminate the subscription. Upon receive your termination request, we will terminate your service on the end date of the current service cycle. For example, your free trial period/ monthly plan starts from 1 Aug to 31 Aug and you send your termination request to us on 25 Aug, we will terminate your service on 31 Aug.
Please make sure to use up all your remaining credits before the termination date or it will be forfeited and cannot be refunded.
You can reset your password and parental code by clicking "Forget password" at "Login" page. We will send you the reset password and parental code via SMS.
You can change your password or parental code at "My Account" after login.
Credit is used to rent the movies/programs marked "CREDIT" while each rental is valid for viewing within 48 hours upon order confirmed. You can see the credits required for renting a movie/program marked "CREDIT" on each detail page. 1 credit equals to HK$1.00.
You can join free for a month to get credits within the free trial period. Or you can purchase credits by each rent instantly.
Voucher is applicable to customers subscribed via 1010 , 3HK, 3BB, csl or China Unicom only. Voucher is used to rent the movies/programs marked with "VOUCHER" while each rental is valid for viewing within 48 hours upon order confirmed. You can see the movie voucher required for renting a movie/program marked with "VOUCHER" at the movie detail page.
For "VIP UNLIMITED"movie/program, you can tap and watch unlimitedly during the service cycle. For "CREDIT" movie/program, you can watch, unlimitedly without extra charge, the rented movie/program within 48 hours once you confirmed the order. You will see how many hours left for the rented movie at the movie/program detail page.
Subscribers of "Join Free for a Month" or designated monthly plan can tap and watch this kind of movie/program unlimited during the service cycle. Subscribers can play this kind of movie/program without deducting credits/movie vouchers.
You can go to "Continue to watch". （For "CREDIT" movie/programe: only display the one still within 48 hours from order confirmed)
We pull your favorite movies/programs to "recommended" according to your movie preference setting and viewing history.
hmvod offer temporary download funcntion. You can temporary download your desired programme within Hong Kong and play in offline mode. Temporary download function is only available for mobile apps version.
Login and choose your desired programme first. Simply click the "Download" button on the right side of the row of standard definition and high definition respectively. The related download will start immediately. You can check the download progress in "My Downloads". When the download is done, it will show "Download Completed", you can watch the programme even without network.
Note: The download feature may not be available for all programme. And all “Free to Watch” programme do not offer download function. (Temporary download function is only available for mobile apps version.)
You have to watch the downloaded program within hmvod app, you can go to “My Downloads” to tap and watch the downloaded programme. If you wish to watch the programme without network, you have to stay login before you shift to offline mode. Enter "My Downloads" and play your downloaded programme then. (Temporary download function is only available for mobile apps version.)
Downloaded "Pay Per Rent"/"Voucher" programme will be expired within 48 hours. If you want to play the programme after expiry, you must rent and download the programme again.
Downloaded "VIP Unlimited" video will be expired in 30 days or before your service termination date, whichever is earlier. If you want to play the programme after expiry, you must download the programme again. (Temporary download function is only available for mobile apps version.)
Each device is allowed to download 10 programme in maximum simultaneously. If you already reach the maximum number, you can remove the previous downloaded programme first and retry. And only two devices are allowed to download programme simultaneously for each account. (Temporary download function is only available for mobile apps version.)
Swipe left and click "Delete" in "My Downloads". (Temporary download function is only available for mobile apps version.)
No. (Temporary download function is only available for mobile apps version.)
The file size of a HD programme is around 3GB; the file size of a SD programme is around 1GB; under a 100MB bandwidth conditions, it takes around 6 minutes to download a HD programme; it takes around 3 minutes to download a SD programme. The download speed may subject to bandwidth and environment factors. We highly recommend you to download via Wi-Fi network to avoid using up your mobile data to download a programme. (Temporary download function is only available for mobile apps version.)
If you cannot download the programme successfully, please check if:
1. your mobile storage has enough memory;
2. your network bandwidth is in good condition (above 10MB available at least)
3. your mobile data consumption has reached the limit of your service plan;
4. you have too many app task operating in your device;
5. you didn’t restart your device for a while
You can delete the related fail download programme from “My Downloads” first, and then retry to download the programme. If you clear up the above issue and you still have the problem, please delete the existing hmvod app and reinstall the app again to retry.
(Temporary download function is only available for mobile apps version.)
Yes, you can rate or comment any movies/programs whenever you login the service. Cutomers need to enter valid email address to your profile overview before you start to comment.
You can check your viewing record(s) in "Profile Overview" of "My Account" at our website after login.
Parental control is designed to provide control over children's access of adult contents. You will receive the parental code together with hmvod password via SMS upon your service registration.
Yes. You can.
We provide both high definition and standard definition version for all movies/programs required credits. You can choose whichever the version according to the bandwidth of the Internet access you have. The bandwidth requirements are as follows: SD = 1.2Mb, HD = 4Mb, 3D = 10-12 Mb.
Google Chrome 24 or upper；Microsoft Internet Explorer 10 or upper；Mozilla Firefox 24 or upper；Apple Safari 6 or upper；Adobe Flash Player 11 or upper
iOS 8 or upper; Android 4.3 or upper
1) Please check whether Internet network is available and there is enough bandwidth to stream the movies/programs;
2) for mobile users, please check whether you still have mobile data;
3) please check whether the app version is up-to-date;
4) if your are using Internet Explorer browser version 11 or below, please check whether you've installed the latest version of Adobe Flash Player.
If problem still exists, please contact email@example.com